Last Updated on November 9, 2019, 3:08 AM AST by Anthony Morris
The St. Kitts Electricity Company Ltd. (SKELEC) is embarking on a new project that will enable greater communication between its staff and customers.
On Wednesday’s edition of the radio and television programme Working for You, Gawain Fraites, Public Relations Officer at SKELEC noted that the company will be employing text messages and WhatsApp by the end of the year.
The text service for customers will be used primarily to share information about power outages, maintenance schedules and service restoration.
The WhatsApp service will feature more information and facilitate greater interaction with customers. Fraites said that SKELEC will also use WhatsApp to advertise new products and services with digital flyers and posters. Consumer tips and company notifications, such as changes to operating hours due to training or staff events, will also be shared.
Customers will be able to share messages directly with SKELEC through WhatsApp. For instance, they will be able to report damaged utility poles, malfunctioning lamp post lights, or defective meters. Fraites stated that customers will also be able to upload photographs on WhatsApp to assist SKELEC with investigations, etc. Additionally, they will be able to inquire about account issues such as the temporary suspension of service and the transfer of lines.
Anthony Morris covers stories related to politics and regional developments. His in-depth reporting about governance and reforms makes him stand out in regional journalism, with a deep analysis of political trends and their impact on Caribbean communities.
