The Ministry of Tourism in St. Kitts and Nevis has been running a series of customer service workshops, describing the “important” skills learnt as key to the federation’s tourism industry.
More than 650 ‘frontline employees’ working at hotels, restaurants, travel agencies and others were trained.
These training sessions help to not only improve standards, but also to inculcate the importance of delivering high quality customer service.
Frontline employees within the tourism industry include vendors, servers and bartenders, reception desk and customer service agents, hotel and casino staff, destination management companies, immigration and security officers, as well as managers and supervisors.
These frontline employees are expected to provide exceptional customer service says Minister of Tourism Lindsay Grant.
“I cannot stress enough how important it is that we continually strive for excellence in this business, as it is the memory of the experience we provide that will ensure people will keep returning to those restaurants, hotels, shops, activity providers and, in fact, to our island overall,” she said Grant.
According to an official press release from the St. Kitts Tourism Authority, “each session was specifically crafted to provide each group with key customer service techniques, communication skills and history lessons that can be applied within their field of work.”
Further, “the aim of the workshops is to enhance the tourism product by offering exceptional customer service which will exceed guest expectations and bring more visitors to St. Kitts.” This will ensure that the destination remains competitive within the region.